As supply chains operate more and more on a 24/7 schedules, it’s vital to have partners who can be “always on” too. E+P’s online customer care portal is a key component of our ability to provide around the clock, around the globe support to our customers. The E+P Customer Care Portal includes an advanced support ticketing system that keeps our customers up to date on a ticket’s status, as well as an easy-to-use FAQ and an in-depth knowledge base to help potentially address issues in real time.
All customers who are covered by an E+P Customer Support and Technical Service package have access to our customer care portal where they can submit online tickets and access the E+P knowledge center.
A member of the E+P support team will address level 1 and 2 tickets within one business day, and tier 3 tickets within one hour.