We use cookies to give you the best possible service. For more information, see our privacy policy.

Privacy policy Agree ×
Contact
Contact to E+P.

Contact us.

Contact E+P Support Today

Support Phone: 1.704.457.0158

LFS Support Email: lfs.support@epg.com

Lydia Voice Support Email: lydia.support@epg.com

Login or register for the EPG support center.

Support Is Just a Click Away.

As supply chains operate more and more on a 24/7 schedules, it’s vital to have partners who can be “always on” too. E+P’s online customer care portal is a key component of our ability to provide around the clock, around the globe support to our customers. The E+P Customer Care Portal includes an advanced support ticketing system that keeps our customers up to date on a ticket’s status, as well as an easy-to-use FAQ and an in-depth knowledge base to help potentially address issues in real time.

Presented by Cory Jines, VP of Professional Services

Learn More about Our Always On Support

 

 

Customer Success
Support Center.

All customers who are covered by an E+P Customer Support and Technical Service package have access to our customer care portal where they can submit online tickets and access the E+P knowledge center.
A member of the E+P support team will address level 1 and 2 tickets within one business day, and tier 3 tickets within one hour. 

The Benefits of the E+P Customer Care Portal.

  • Resolve mission critical issues quickly anytime, anywhere
  • Access non-emergency technical expertise when and where you need
  • Learn from years of accumulated support materials around key E+P solutions
Learn More about Always On Support

Download Resources

EPG Support Client Download

tabImageRecord.title

Please Proceed as follows: 

  • Download EPG Support Client at: https://get.teamviewer.com/epgsupport
  • Please give the following information to the EPG Supporter: ID and password.
  • The EPG Support Client will automatically show you this information.
  • The EPG Supporter can now connect directly to your computer, is able to see your screen and can take control of your computer to help you.
  • When you close the EPG Support Client, the connection is terminated and remote access to your computer is no longer possible.